Extern Cliëntentevredenheidsonderzoek Algemene Hulpdienst U-centraal

Abstract

Due to culture sensitivity and in the context of client satisfaction research the question in this paper is: Which experiences do cultural minority clients of U-central have and what could be improved at the service. The answer of this question is formed by interviewing eleven Turkish and Moroccan clients in a qualitative way. The conclusion is that U-centraal is doing a good job, due to the attitude of the volunteers. Improvements can be made in terms of communications; tempering the expectations, explaining the other services of U-centraal and offering communication in the language the client speaks.