The influence of information provided by the IPBL on the emotional state of train travellers during their journey

Abstract

Travelling by public transport accounts for a big part of daily travel in the Netherlands. Currently, passenger satisfaction is not optimal when at train stations. The Intelligent Platform Bar Lite, a boarding aid for travelling implemented at stations, can be helpful in improving this. As such the current project tests if the information provided by the IPBL will have a positive effect on stress and annoyance of the traveller while waiting for the train. Especially for chance of finding a place to sit and knowing where the train and its doors will be. As a result, it was found that travellers don’t feel like they have a greater chance of finding a place to sit and thus do not indicated a decrease in stress. However, with the added information on where the train and its doors will be a benefit was indicated. Participants may not see this benefit as stress reducing or may not be able to pinpoint it, but it is present.