Human Connection in the Digital Age: Can Individuals Feel Seen, Heard and Valued via Messaging Apps?

Abstract

Almost everyone uses instant messaging apps these days. But what are its effects on human connection in friendships? Previous research found that the role of self-disclosure is important in this process. The first objective of this thesis was to test the internet enhanced self-disclosure theory. This theory states that the stimulating effect of instant messaging on friendship quality is mediated by online self-disclosure. The second objective of this thesis was to re-test the multiple mediator model that states that online self-disclosure stimulates offline self-disclosure and thereby improves the quality of friendships. I found evidence for both these theories. Furthermore, I explored the influence of age and extraversion on online and offline self-disclosure behavior. I found evidence in line with past research: younger participants disclose more easily online in comparison to older participants. A suggestion for further research is to test the internet enhanced self-disclosure theory and the multiple mediator model in different age groups.